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Access Travel Pty Ltd
Terms and
Conditions
Access Travel Pty Ltd
is an Australian Company ACN 102 761 544. It trades under the names
of Access Ireland Holidays and Access UK Holidays. The Terms and
Conditions in this document apply to travel products offered by both
Access Ireland Holidays and Access UK Holidays. The booking of any
travel product by Access Ireland Holidays and/or Access UK Holidays
shall be considered proof that clients have read and accepted
without reservation the Terms and Conditions of Access Travel Pty.
Ltd.
Responsibility
Access
Travel Pty Ltd is not itself a carrier, hotelier, tour or car hire
operator. It does not own, manage or operate any vehicles or
accommodation facilities but acts as an agent for suppliers. All
travel products (including vehicles) are provided by reputable
suppliers and hoteliers on their own conditions. All bookings with
the Access Travel Pty Ltd are therefore subject to the terms and
conditions and limitations of liability imposed by the various
service providers involved in your travel booking, some of which
limit or exclude liability in respect of death, personal injury,
delay and loss or damage to baggage.
Access Travel Pty Ltd is
responsible to provide to its clients the services and travel
products agreed to and paid for by clients, except where the
provisions of such services and travel products are amended or
delayed by causes of whatever kind beyond the control of Access
Travel Pty Ltd. In such cases no refund will be given, but, Access
Travel Pty Ltd will seek to provide, to the best of its ability,
comparable service and travel products. No refund will be made for
any unused services that are provided by Access Travel Pty
Ltd.
All vouchers, coupons and tickets or other documentation
issued by Access Travel Pty Ltd are subject to the terms and
conditions of the suppliers and are subject to the laws of the
country in which the services are provided.
By completing a
booking for any travel service, clients agree to the extent
permitted by law, that Access Travel Pty Ltd will not be liable for
any loss or damage whatsoever that may arise in any way in
connection with the provision of car hire, accommodation or travel
services. Access Travel Pty Ltd accepts no responsibility for any
loss or damage to property including baggage, any personal injury,
including death, or for loss or damage including, but not limited to
any delays, transport failures, war, civil disturbance, fire,
floods, Acts of God, Acts of Government or of any other authorities,
accident to or failure of machinery or equipment or industrial
action.
Access Travel Pty Ltd recommend that, at the time of
booking, clients take an adequate travel insurance policy of your
choice to cover such things as loss of deposit through cancellation;
loss or damage to personal baggage and loss of money; medical
expenses; additional expenses to cover hotel accommodation and
repatriation costs to Australia should the holiday need to be
extended or curtailed due to illness while overseas, or due to the
need to return to Australia because of unexpected death or illness
of a close relative; and cancellation of transport services due to
industrial action.
Passport and visa requirements are the
responsibility of clients. Access Travel Pty Ltd remind clients that
passports should be have at least 6 months duration, and that Access
Travel Pty Ltd cannot accept responsibility for the failure of
clients to ensure that they have correct travel information
Changes in prices
All
prices are in Australian dollars. These prices are based on exchange
rates as at 30 January 2003. Prices are inclusive of taxes and
charges but they do not include any fees that may subsequently be
imposed directly by third parties. All prices are subject to change
and Access Travel Pty Ltd reserves the right to increase quoted
prices to cover exchange rate fluctuations. A verbal quotation is an
estimate only and is subject to confirmation by to a written
confirmation note or the issue of a formal invoice.
Deposits and final
payments
A deposit of $100 is required with each
booking. A confirmation of your booking will be sent to you and the
balance will be required 30 days before your departure. A deposit
holds the services you request but it does not guarantee the price.
The price is guaranteed from the time of full payment. If for any
reason your balance is not received by the due date, Access Travel
Pty Ltd reserve the right to treat your booking as a cancellation
and to apply the appropriate cancellation charges.
Early and Late
Bookings
Late bookings are defined as booking within
one week of departure. Access Travel Pty Ltd will seek to
accommodate such bookings [particularly urgent or compassionate
bookings] but full payment is due at the time of booking. Access
Travel Pty Ltd has the discretion to charge a $25 service fee for
bookings that are within 24 hours notice of departure.
Product
descriptions
Descriptions featured in the 2003
brochure and the Web Site are based on information provided to
Access Travel Pty Ltd by our suppliers. Any facilities shown as
included are subject to change at any time. Images reflect features
of a particular geographic area and may not specifically apply to
your itinerary. Maps are not drawn to scale. Images of hotel rooms
are provided by suppliers as a representation of their accommodation
types. Actual rooms may vary in décor, size, and views.
Not included in price
Car Hire
One full tank of
fuel is provided with the collection of your hire car. It is the
responsibility of clients to return the car with a full tank at the
end of the hire contract. It is understood that car hire is for a
manual car unless otherwise requested at the time of booking. Other
items not included in the cost of car hire are noted on the car hire
documentation provided by Access Travel Pty Ltd. This may include
Additional Drive Fee and the Location Service Fee. For Motor Home
hire, a separate sheet of Terms and Conditions is provided at the
time of your booking confirmation and it is the responsibility of
clients to read and note this document.
Accommodation
and Tours
Items generally not included in the
holiday price are items of a personal nature such as laundry, taxis
other than any transfers (unless specified), telephone calls, excess
baggage charges, personal and baggage insurance, postage ,drinks,
room service or meals (unless specified), and taxes and charges
(unless specified).
Cancellations, alterations and refunds
No
refund is available for cancelled or unused services after travel
has commenced.
The following cancellation charges apply if you
cancel before departure.
Car Hire
If you
cancel your car hire 14 days or more before the collection date of
the vehicle Access Travel Pty Ltd will refund your booking in full
but subject to a cancellation fee of $25.
If you cancel your
car hire 2 –14 days before the collection date of the vehicle Access
Travel Pty Ltd will refund your booking less the deposit of
$100.
Car Hire cancellations made 24 hours or less before the
collection date of the vehicle will forfeit the full rental. “No
Shows” for the collection of a vehicle will forfeit the full
rental.
Hotels / Apartments
The
following cancellation fees apply to Hotels and Apartment
accommodation.
4 – 14 Days before arrival. Cancellation Fee: $
50
4 Days or less before arrival. 100% .
Go as you
Please vouchers
No refund on unused
vouchers
Coach Tours
15 to 30 days before
departure 50%
Less than 15 Days before departure
100%
Stena Ferries
8 – 15 days before
service 50%
7 Days or less before service 100%
Standard of Service
Access
Travel Pty Ltd regularly reviews the levels of service and comfort
provided by our suppliers and uses, among other things, a system of
client feedback to monitor this. While the suppliers used by Access
Travel Pty Ltd always seek to provide appropriate levels of service
and comfort, the standard of service you experience throughout your
holiday is subject to variables over which Access Travel Pty Ltd has
no control. This includes the individual employees in the service of
our suppliers. You should seek address any concern about standard of
service or comfort with the immediate persons who are providing that
service and at the place of service. If you wish to make a report or
claim in the matter of unsatisfactory service this should be
addressed immediately on your return and to your travel agent.
Access UK Holidays Pty Ltd [trading as Access Ireland
Holidays/Access UK Holidays]
PO Box2140
Ashgrove West
Queensland 4060
Australia
ACN: 102761544
ABN: 69 513
269 044
E-mail: info@accessukholidays.com
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