The type of personal information we collect is directly related to the products and services we offer and which you request from us. This includes, but is not exclusive of – your name, address, contact details, age, credit card details, dates and modes of travel, and travel destinations. It may also include more sensitive information like marital status, dietary and health issues. Other information that may be collected can derive from communications between you and us, and transactional information about your use of our products and services (for example your feedback on how you enjoyed your UK holiday). We are required to collect such information to fulfill our obligations as the supplier of the services you require, for example car hire, accommodation bookings etc.
How your personal information will be used
We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:
processing your travel booking.
being aware of any special travel requirements (health or otherwise) you may have.
providing you with confirmation of your booking and advising you of any changes to your itinerary or accommodation.
confirming your identity so we can supply you with the travel documents and vouchers.
addressing any feedback or complaints you may have.
answering any queries you may have, and
any purposes for which it was requested and directly related purposes, and developing, improving and marketing our products and services.
Exchange of personal information with third parties
Personal information we collect from you may be disclosed:
to any entity to which we are required or authorised by or under law to disclose such information
(for instance, Federal or State law enforcement agencies and investigative agencies, courts, various other Federal or State government bodies);
to our business associates and suppliers and others directly related to the purpose for which the personal information is collected.
We may also obtain personal and other information from some or all of the above to enable us to provide our services or products to you. When we obtain personal and other information from third parties whom we are referred to by you, we will assume and you will ensure that you have made that third party aware of the referral of the persons and purposes involved in the collection, use and disclosure of the relevant personal or other information.
Because Access UK Holidays deals with international suppliers of travel products, we may transfer to people in countries outside Australia any of your personal information needed by our suppliers to fulfill our contractual arrangements of supplying the goods or services you request.
Access and correction of your personal information
You can ask to obtain access to your personal information that we and/or our suppliers hold, although under some circumstances permitted by law, we may not provide such information to you. Also, subject to law in other countries, we may not be able to require our suppliers to provide personal information to you.
If you have a complaint about the way we have dealt with your personal information, please contact us at the above telephone numbers and ask to speak with our Privacy Officer or visit our website mentioned below. It is important to us that the personal information we hold about you is accurate, complete and up to date. If you are aware that this is not case and would like your personal information corrected, or simply desire access to your personal information, please contact us at: